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AQ99 privacy policy Bangladesh for Safe Play

Read the AQ99 privacy policy Bangladesh players rely on for clear data collection, cookies, KYC, and data security practices across casino and betting.

Last updated: June 2026

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AQ99 privacy policy Bangladesh explains how we collect, use, store, and protect your personal information when you use our online casino and sports betting services in Bangladesh. By creating an account, placing bets, or browsing our site, you confirm you have read and accepted this policy along with our Terms of Service. We built this policy to be practical and transparent, so you always know what data collection happens, why it happens, and how you can exercise your user rights. If you do not agree, please stop using the platform and avoid submitting personal data.

1. Introduction and Scope

We operate the AQ99 platform for entertainment and wagering services, including online casino games and sports betting features. This policy covers information collected through our website, mobile experiences, and any official support channels we provide. It applies to visitors, registered players, and anyone who contacts us for help. Because Bangladesh users often rely on local payment methods and identity checks, we explain KYC and verification clearly. If you ever want a quick overview of how the site works beyond privacy, you can start from Home and return here anytime for details.

2. Information We Collect

We collect information you provide directly, information generated by your use of the service, and information from technical systems that keep the platform secure. We only request data that is reasonably necessary for account setup, player safety, payment processing, fraud prevention, and legal compliance. Some fields are mandatory to open an account or complete withdrawals, while others are optional and help personalize your experience. Where permitted, we may also use automated tools to detect suspicious activity. Below is a comprehensive list of the categories we may collect and process.

Account Information: full name, email, phone number, date of birth, preferred payment method (bKash, Nagad, Rocket, USDT)
Identity Verification Data: KYC documents, government-issued ID, proof of address, NID (National ID) for Bangladesh users
Usage Data: pages visited, games played, bet history, session duration, referral sources, click patterns
Device Information: IP address, browser type and version, operating system, device type, screen resolution, language preference, time zone
Financial Information: deposit amounts, withdrawal requests, payment method details, transaction timestamps
Communications: support messages via Telegram, email, or live chat

3. How We Use Information

We use your information to run the service reliably, keep accounts safe, and meet compliance obligations. Some processing is required to perform our contract with you, such as creating your account and completing transactions. Other processing supports legitimate interests like preventing fraud, improving performance, and ensuring a smooth experience across devices. Where required by law, we rely on consent for certain activities such as marketing communications, and you can withdraw that consent. The purposes below are written in plain language so you can understand how your data is used.

Account Management: create and maintain your profile, verify details, and manage login credentials
Service Delivery: process deposits and withdrawals, display balances, and enable gameplay and betting functions
Security and Fraud Prevention: detect suspicious logins, prevent abuse, and protect accounts and transactions
Customer Support (24/7 Bengali and English): respond to requests and troubleshoot issues across support channels
Personalization (game recommendations, bonuses): tailor content and offers based on activity and preferences
Legal Compliance (AML regulations): complete KYC checks, monitor transactions, and meet regulatory obligations
Platform Improvement: analyze performance, fix errors, and enhance usability and reliability
Marketing Communications: send updates and promotions where permitted, with opt-out options available

4. Data Sharing and Third Parties

We do not sell your personal data. We only share information when it is necessary to provide the service, complete transactions, protect the platform, or comply with legal obligations. When we share data, we aim to share the minimum amount required and to apply contractual or technical safeguards. Third parties that process data on our behalf are expected to follow confidentiality and security obligations. If you want to understand the broader risk notices that can apply to online services, you can also review our Disclaimer for general guidance.

Payment Processors: bKash, Nagad, Rocket, USDT and relevant blockchain networks to process deposits and withdrawals
Legal Obligations: law enforcement, courts, or regulatory authorities when required by applicable law or valid legal requests
Service Providers: hosting, analytics, security monitoring, and customer support tools bound by confidentiality and purpose limits
Business Transfers: if we enter a merger, acquisition, restructuring, or asset sale, data may transfer subject to safeguards and notice

5. Cookies and Tracking

Cookies and similar technologies help the site remember you, keep sessions secure, and understand how pages perform. Some cookies are necessary for core functions like authentication and fraud prevention, and disabling them may stop the platform from working properly. Other cookies help us learn which areas are useful so we can improve navigation and stability. You can manage cookies through your browser settings, including blocking or deleting them, and you can also opt out of certain marketing cookies where your browser or device provides controls.

Essential Cookies: account authentication, session management, and security protections
Performance Cookies: anonymous usage analytics and identification of popular pages and features
Functional Cookies: language settings, display preferences, and convenience features
Marketing Cookies: relevant ads and promotions, with opt-out options via browser settings

6. Data Security Measures

We take data security seriously and apply administrative, technical, and organizational controls designed to protect personal information from unauthorized access, loss, misuse, or alteration. Security practices are reviewed and improved as threats evolve, and access to sensitive data is limited to staff and partners who need it for legitimate tasks. Even with strong controls, no online service can guarantee absolute protection, so you should also protect your account by using a strong password and keeping login details private. If you suspect unauthorized access, contact support promptly.

SSL/TLS Encryption for all data transmission
Access Controls: restricted to authorized personnel only
Secure Storage: firewall protection, intrusion detection systems, and regular security audits
Payment Security: encrypted channels, and no full card details stored on servers
Regular Penetration Testing and vulnerability assessments
Note: no method is 100% secure; we are committed to best practices

7. Your Rights and Choices

You have meaningful choices about how your data is used, and we aim to make requests straightforward. Some requests may be limited by legal obligations, such as anti-money laundering retention rules or requirements to keep records for dispute handling and security investigations. To submit a request, contact our Telegram support and provide enough information for us to verify your identity securely. We respond within a 30-day timeframe, unless a complex request requires additional time, in which case we will explain the reason and the next steps.

Right of Access: request a copy of the personal data we hold about you
Right to Correction: ask us to correct inaccurate or incomplete information
Right to Deletion: request deletion, subject to legal retention requirements
Right to Restrict Processing: ask us to limit certain uses in specific situations
Right to Data Portability: request your data in a portable format where applicable
Right to Object: opt out of marketing communications and certain processing

8. Children Privacy and Age Limits

This platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from minors, and we take steps to reduce the risk of underage access through age prompts and verification checks during registration and withdrawals. If we discover that an account belongs to a minor, we will suspend the account and take steps to delete associated personal data where legally permitted. If you believe a minor has provided information to us, contact support immediately so we can investigate and act promptly.

9. Changes to This Policy

We may update this policy to reflect operational changes, security improvements, legal requirements, or new features. When we make updates, we will display a Last updated date within the policy page so you can see when changes occurred. For material changes that affect how we use or share personal data, we aim to provide 14-day notice through the platform or other appropriate channels. Your continued use of the service after changes take effect means you accept the updated policy and agree to the revised terms.

10. Contact Us for Privacy Requests

If you have questions about this policy, want to exercise your rights, or need help understanding our data security practices, contact our support team at any time. We provide assistance in Bengali and English, and privacy-related inquiries are prioritized so you are not left waiting. When contacting us, avoid sharing sensitive documents in public channels and follow our guidance for secure submission of KYC materials. Please also remember responsible gambling matters: if play stops feeling enjoyable, take a break and seek support from trusted resources.

Contact Support on TelegramGo to Sports

FAQ

We collect account details, KYC verification data, usage and device data, financial transaction records, and support communications. This helps deliver the service, prevent fraud, and meet compliance duties.
We use SSL encryption for data transmission and apply security controls such as restricted access and secure storage. Payment processing uses encrypted channels, and we do not store full card details on our servers.
Yes, you can request deletion by contacting Telegram support and completing identity verification. Deletion may be limited by legal retention requirements, such as AML, security, and dispute recordkeeping.
We do not sell personal data. We may share limited data with payment processors like bKash or Nagad, service providers under confidentiality, and authorities when legally required.
Cookies support essential functions like login sessions and security, plus performance analytics and preference settings. Marketing cookies may be used for relevant promotions, and you can opt out via browser controls.