AQ99 terms of service Bangladesh

These AQ99 terms of service Bangladesh explain the binding rules that apply when you access or use our website, mobile experience, and related online casino services. By creating an account, depositing BDT, placing bets, or using any feature, you confirm you have read, understood, and agreed to this user agreement. If you do not accept these terms, you must stop using the platform immediately. For broader notices about risk and entertainment-only play, you may also review Disclaimer to understand the nature of gaming and your personal responsibility.

1. Acceptance of Terms

By accessing, browsing, registering, or using any part of our services, you enter into a legally binding agreement with us under these Terms. This agreement applies to the website, any mobile application, and all associated services, including account management, deposit and withdrawal functions, promotions, and customer support. We may modify these Terms at any time to reflect operational, security, legal, or compliance requirements. Updated Terms take effect when posted on the platform. Your continued use after changes are posted means you accept the revised Terms, even if you do not receive direct notice.

2. Eligibility Rules

You may use the services only if you meet all eligibility requirements. Age: you must be at least 18 years old, and we enforce a strict anti-underage policy, including the right to request proof of age at any time. Residency: the services are intended for users located in Bangladesh, and you must ensure your participation complies with applicable local law. Legal capacity: you must have full legal capacity to enter contracts. Self-exclusion: if you are in an active self-exclusion or cooling-off period, you must not open a new account or attempt to access restricted features.

3. Registration and Security

When you register, you must provide accurate, complete, and current information, including your real name, valid phone number linked to bKash or Nagad, and your correct date of birth. One account per person is permitted, and multi-accounting is strictly prohibited; if detected, we may close all related accounts and forfeit balances or bonus funds where allowed. You are solely responsible for safeguarding your login credentials, including phone number, password, and any PIN, and you must not share them. All activity and transactions conducted through your account are treated as authorized by you.

3.1 Identity Verification (KYC)

To protect player safety, prevent fraud, and meet AML obligations, we may require KYC verification before allowing deposits, withdrawals, or continued access. KYC may include a government-issued ID, proof of address, and proof of ownership or control of the payment method used. We may request additional information if documents are unclear or if account activity indicates elevated risk. If you fail to provide requested KYC information within a reasonable timeframe, we may suspend the account, restrict withdrawals, or terminate access. Personal data handling is described in Privacy Policy.

4. Deposits and Withdrawals

Deposits and withdrawals are provided for your convenience and are subject to security reviews, KYC checks, and compliance controls. You agree to use only payment methods you own or lawfully control, and you agree not to attempt third-party deposits or withdrawals. We may apply transaction monitoring to detect fraud, chargeback risk, or AML concerns, and we may request supporting documentation before processing payments. Where possible, withdrawals are processed back to the same method used for deposits. You are responsible for ensuring your payment details are correct before confirming any transaction.

4.1 Supported Payment Methods

We support a range of payment methods commonly used for online services. Available options include bKash (instant), Nagad (instant), Rocket (mobile banking), and USDT/Tether transfers via supported blockchain networks. Availability can vary by technical conditions, compliance requirements, or service provider limitations. We may add, remove, or restrict payment methods at any time for security or operational reasons. You are responsible for any charges imposed by your payment provider, wallet, bank, or blockchain network, including network fees for USDT transfers and any conversion or service fees outside our control.

4.2 Deposit Terms

The minimum deposit is ৳100 or the equivalent amount in USDT, unless a different minimum is stated on the cashier page. Deposits are credited instantly in most cases, but delays may occur due to provider outages, network congestion, verification checks, or suspected risk indicators. We do not charge deposit fees, but your payment provider may apply fees or limits. Third-party deposits are not accepted, meaning the funding source must match your verified identity and account details. If we reasonably suspect a deposit is unauthorized, fraudulent, or linked to AML risk, we may reverse, block, or hold the funds pending review.

4.3 Withdrawal Terms

Withdrawals for verified accounts are typically processed within 5 to 15 minutes, but timeframes may vary based on payment method, compliance checks, or technical conditions. We may require KYC verification before processing a withdrawal, even if you have previously deposited or played. We may delay, limit, or refuse a withdrawal request if we suspect fraud, chargeback risk, collusion, bonus abuse, account takeover, or AML concerns, or if you fail required verification checks. You agree that withdrawals may be paid using the same method as the deposit where possible, subject to provider capabilities and compliance requirements.

5. Bonus and Promotion Rules

Promotions are offered at our discretion and are governed by these Terms and any specific bonus terms shown on the offer page. Wagering requirements must be completed before bonus funds or bonus-linked winnings become eligible for withdrawal, and the required multiplier or conditions will be stated for each promotion. Bonuses may have time limits and expiry dates; unused or unconverted bonus funds may be forfeited after expiry. Unless stated otherwise, only one bonus is allowed per person, household, IP address, or device. Game contribution rates and exclusions may apply, and maximum bet limits may be enforced while a bonus is active.

We actively prevent bonus abuse to keep promotions fair for all users. If we detect or reasonably suspect hedging, coordinated play, exploitation of loopholes, irregular betting patterns, or other conduct intended to gain an unfair advantage, we may void bonuses, remove bonus winnings, restrict promotions, or close accounts. We may modify, suspend, or cancel any promotion at any time, including where required for compliance, security, or operational reasons. For current offer details and any additional conditions, you should review Bonuses before participating, since promotional rules can differ by campaign.

6. Responsible Gambling

We support responsible gambling and encourage you to treat gaming as entertainment, not as a source of income. If you feel play is no longer fun, take a break and use tools designed to help you stay in control. You may request deposit limits on a daily, weekly, or monthly basis through support, and you may request a cool-off period of 24 hours, 7 days, or 30 days. You may also request temporary or permanent self-exclusion via Telegram support, during which your access will be restricted and you must not create new accounts. Consider parental control tools to protect minors, and seek professional help if you need it.

7. Prohibited Activities

The following activities are strictly prohibited. A violation may result in immediate termination, forfeiture of funds where permitted, reporting to relevant authorities, and legal action. We may investigate suspected misconduct using device, account, payment, and gameplay signals, and we may freeze balances during investigations. You agree to cooperate with reasonable requests for information during a compliance review. If you believe your account has been compromised, you must notify us promptly and stop using the services until security has been restored. These prohibitions apply across all products, including sports betting and casino gameplay.

8. Intellectual Property

All platform content, including text, design, logos, software, code, and user interface elements, is owned by us or our licensors and is protected by applicable intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable license to access and use the services for lawful personal entertainment only. You must not copy, reproduce, distribute, publish, reverse engineer, or create derivative works from any part of the services without prior written consent. Third-party game providers, including JILI, PG Soft, Pragmatic Play, and Spribe, retain ownership of their own intellectual property and grant access under their respective licenses.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will be free from delays, technical faults, or maintenance downtime. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or business interruption. You accept full responsibility for your decisions and any gambling losses. Our aggregate liability, if any, is capped at the total amount of your deposits made during the 90-day period immediately preceding the event giving rise to the claim.

10. Termination and Inactivity

You may request account closure by contacting support. Where permitted, remaining balances may be withdrawn subject to required KYC and security checks, and we may withhold payment where fraud, chargebacks, or AML concerns are present. We may terminate or suspend your account at any time if you violate these Terms, attempt fraud, fail KYC verification, or if we must do so for compliance or security reasons. We may also close accounts that remain inactive for 12 months or longer, subject to applicable notice and the completion of any required verification before releasing remaining funds.

11. Governing Law and Disputes

These Terms and any dispute arising from your use of the services are governed by applicable laws and principles relevant to our operations and your place of use. You agree to attempt informal resolution first by contacting support and providing full details of the issue, including account identifiers and relevant transaction references. If informal resolution fails, the parties will attempt mediation. If the dispute remains unresolved, it will be submitted to binding arbitration conducted in English on an individual basis only. You waive any right to participate in class actions or representative proceedings related to the services.

12. Changes to Terms

We may update these Terms at any time, and changes become effective immediately upon posting on the platform. If we determine a change is material, we may provide additional notice through the platform interface or via email where available, but you remain responsible for reviewing the current Terms before continued use. Continued access, deposits, betting, or any other activity after updated Terms are posted constitutes your acceptance of the revised agreement. If you do not agree to a change, you must stop using the services and request account closure, subject to verification and compliance checks.

13. Contact Us

If you have questions about these Terms, payments, KYC, responsible gambling tools, or account security, contact our support team at any time. We aim to provide 24/7 assistance in Bengali and English with a response target within 24 hours, depending on the complexity of the request and verification needs. For faster handling, include your registered phone number, the relevant transaction ID for any deposit or withdrawal query, and a clear description of the issue. You can also explore general platform navigation and services from Home to understand available features and support options.